Deposits
Monoplay requires identity verification before processing deposits. When you make your first deposit, you will be asked to confirm your personal information.
Deposits are processed immediately in most cases. If your transaction doesn't appear in your account after a few minutes, verify with your bank that it was completed successfully and contact Monoplay support if the issue persists.
- Deposits processed instantly
- Platform optimised for making transactions on mobile
- Support available in Spanish throughout the process
Withdrawals
Monoplay processes withdrawals between 1 and 3 business days. The exact time depends on your bank and the method you use. Withdrawals are processed Monday to Friday; requests submitted at the weekend are processed on the next business day.
The same method rule applies: you must withdraw via the same method you used to deposit. This is a standard security requirement.
| Limit | Amount |
|---|---|
| Daily | 1.000€ |
| Weekly | 5.000€ |
| Monthly | 20.000€ |
Account verification
Identity verification is mandatory before your first deposit. Monoplay uses this information to confirm your identity and age, and to comply with legal requirements.
The process includes verification of your registered personal information. If Monoplay needs additional documents, it will contact you directly.
- Verification required before depositing
- Protection with 128-bit SSL encryption
- Data verified according to industry security standards
Methods and currencies
Monoplay does not currently specify which payment methods it accepts or which currencies you can trade in. To find out what options are available in your region, log into your account or contact the support team.
- Contact [email protected] to confirm available methods
- Check what currency is the default for your account
- Check whether there are fees for deposits on your selected method
Payment policies
Monoplay applies the same payment method rule: you must withdraw using the same payment method you used to deposit. This is a standard security and fraud prevention measure.
- Withdrawal processing time: 1-3 business days
- Withdrawals are processed Monday to Friday
- Deposits are processed instantly in most cases
- Identity verification required before withdrawing
If you have questions
Monoplay offers email support in Spanish. If you don't see your deposit after a few minutes, first check with your bank that the transaction was completed. If you encounter a technical issue, the support team can help you investigate.
- Contact: [email protected]
- Have your transaction reference number handy
- Check verification requirements in your account profile
- Check if there are specific limits for your payment method
FAQ
How long do withdrawals take?
Withdrawals are processed between 1 and 3 business days. The exact timeframe depends on your bank and the method used. Requests submitted at the weekend are processed on the next business day.
Do I need to verify my identity before depositing?
Yes, identity verification is mandatory before your first deposit. Monoplay will request personal information to confirm your age and comply with legal requirements.
Can I withdraw to a different method than the one I used to deposit?
No. Monoplay requires you to withdraw using the same payment method you used to make the deposit. This is a standard security measure.
Are there limits on how much I can withdraw?
Yes. The limits are: 1.000€ daily, 5.000€ weekly and 20.000€ monthly.
What do I do if my deposit doesn't appear in my account?
First, verify with your bank that the transaction was completed. If it was processed but does not appear in Monoplay after a few minutes, contact support at [email protected] with the transaction reference number.
